Why AMEX gets it all?

by | Jun 5, 2018 | Customer Experience

Have you ever wondered why AMEX gets multiple Customer Experience awards almost every year while others spend lots of resources and get none? Why is it that some companies get loyal highly paying customers, maintain low operational costs and generate great profits? Through a couple of real-life examples, I’m sharing with you what makes up the difference and give you 3 practical tips on how you can implement it in your business today. Cheers, Silvia PS: If you liked this video, check out my youtube channel and let me know what you think.

Video Summary

  • In this video, Silvia Myers shares her recent experience with 2 different call centres
  • There is a specific approach which when applied minimises your operational costs and maximises your revenue
  • There are a few things you need to avoid if you want to prevent high operational costs and losing customers
  • Creating loyal customers and raving fans for your brand is relatively easy, you just need to do a couple of things consistently
  • Watch the video for the full story

3 Tips


Inspirational Action Quotes

Silvia Myers

Silvia Myers

Traffic Ninja & eCommerce Coach

Silvia Myers is an eCommerce coach helping online stores achieve incredible ROAS (return on ad spend) through digital marketing and online selling platforms.


  1. Gene Matthew Scott

    Excellent video and examples. Thank you and well done!!!

    • Silvia Myers

      Thanks for watching Gene, really appreciate your feedback. For more info, feel free to check out my Facebook page and/or YouTube channel. Silvia


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