Consultant, Speaker, Entrepreneur
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Also a Customer Experience enthusiast? Silvia has developed online courses teaching the practice of Customer Experience for newbies in the field as well as experienced practitioner who want to get better results in their organisations.
Training & Facilitation
Whether it’s a cross-department training on how to improve your organisation through Customer Experience or a workshop aimed at closing the feedback loop, Silvia can help you make Customer Experience easy in your organisation.
There might be a professional or even a whole department dedicated to Customer Experience. Yet, you still need an expert to help you bring it to the next level. From retail and logistics to banking and automotive, Silvia has helped multiple big name brands improve experience for their end-customers.